My approach involves recognizing that each course has its own purpose and audience. I work with the Subject Matter Experts and others to gain a true understanding of both, then use the Articulate tool to bend that information into digestible and clear instruction.
A course meant to walk experienced, but new, processors aboard and review a basic file along with the details and processes that come with it.
A live course/reference guide for all of our processing team as they were using the Bridge system in conjunction with their daily work.